Best Western Plus Philadelphia-Choctaw Hotel And Suites

Overall, it was a great stay.

When paying with cash, there is a $50.00 deposit that we were not aware of. If we had known upfront, we would have been more prepared.

The staff were excellent and had great attitudes.

The front desk clerk was very nice.

Upon arrival there were a young couple sitting in front of the building with the clerk. Then the couple moved in to the lobby laying on the sofa. The hotel had an odor and the room wasn't clean. Right before checkout time housekeeping knocks on the door and before I could respond she walks in while I'm in the middle of getting dressed and she didn't apologize at all I over paid tremendously.

I enjoyed everything the rooms were nice and good choice for breakfast as well.

We did not enjoy our stay until they changed our rooms. The first room we stayed in smelled completely of MILDEW!...My boyfriend and I requested that something be changed, instead we received the front desk clerk with a bottle of air freshener, who said that she didnt smell anything. When we returned from the casino, the newer desk clerk came and offered us a better room. She told us that when it rains in that area, that room starts to smell of mildew. She also said that the clerk from earlier could not give us a different room because they felt all the rooms would be full that night. The hotel was not that full and it was a little deserted. Don't think we will be staying there again when we come back to Philadelphia

Everything was really nice, will be using them again.

Had a weird smell when we came into the lobby and in our room. Kinda like carpet was shampooed but not allowed to dry?

I retire and was doing a road trip a and meet up with a friend. Enjoy the stay will be coming back soon.

It smelled really bad throughout the whole stay. The lobby smelled and the room smelled bad. I had to buy air fresheners for the room

The staff was kind and helpful.

The hotel was not very clean. All the public areas looked like they hadn't been vacuumed in a while including the lobby. Our room had a very nasty looking commode that was very loud on flushing and ran for an extremely long time to fill back up. The carpet in our room was matted and dirty.

In an excellent area. Hotel was awesome! It was better than I expected.

Distance of hotel from louisville to Philadelphia given was incorrect. Booked.net gave an estimate of 25 miles but it was actually about 45 miles